I recently ordered from your company through the customer service department employee Krystal Insley and it was a wonderful experience. She was extremely helpful and gave me her full effort through a potentially confusing and frustrating ordering process. She helped me to understand your product and how to best maintain them as well as a better understanding of your company. We have used these products for years and are now needing to repair/replace items and I am glad I was able to call and get all the information I needed especially since the products we use are outdated and obsolete whereas on my own I would have ordered the wrong kits. Overall this was a pleasant experience and we will be repeating customers.