My first order with Solo was 22 years ago. Recently, I was using my 457 sprayer and dropped it and the handle broke. Hurricane Dorian was heading directly towards us and I wanted to be prepared should I need my sprayer after the storm. Krystal Insley was able to send me the replacement parts, which were received within a few days. Hours and hours passed and the storm never came ashore but my sprayer is perfect, just like it was the first day I purchased it all those years ago. I will be using my Solo Sprayer in the coming days for sure. I have purchased other items over the years from Solo and even made a few more purchases after the storm passed. This is due to a great product and even greater customer service! Now that Hurricane left us and is heading in your direction please be prepared and be safe.