A few weeks ago I called and was able to speak with a technical guy who told me I needed a certain part which was mailed to me without charge. And two days ago I called again and spoke with Krystal who connected me to another tech guy with whom I spoke without a wait time. Then I called back and ordered another part from Krystal and she mailed two for good measure (they’re $.50/each) again without charge. The customer service is excellent – no wait times, always talk with a kind and professional human being in no time and even talk with technical experts, as well, with no wait time. Then to top things off, I’m mailed parts for free. Quite a team you have there – reward them well.
Happy Holidays to you all!