If Krystal Insley’s suggestions and support are any indication of how pleased I will be with my new 425-101 Backpack Sprayer, then I’m going to be very pleased indeed. She answered every one of my questions, sent me additional email explanations, and sought out an answer to a question she had not ever been asked. She did all this with enthusiasm and with my interest in mind. Her service is a win-win for the Corporation as well as the consumer. Thank you, Krystal, for your outstanding customer service.