This morning, I had the pleasure of speaking with your representative to order parts for my solo backpack sprayer. This individual was not only able to handle my order, she was truly a treat to deal with, someone who was so very polite . I did not get this lady’s name but I would like to take this opportunity to thank her for the way she handled my order. Solo company should be very proud of this lady and recognize her for her GOOD work. Thanks again !! Oh, by the way, the backpack sprayer has been absolutely bullet proof since I bought it years ago, except for the carry straps which wore out, but that is no big deal.