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My customer service experience thankfully exceeded all expectations!
This morning, August 30, I had reason to call your customer support line at approximately 9:30am EST. I spoke to a Ms. Krystal Insley. First, I’d like to compliment Solo for connecting me to a human being without first having to make a dozen menu choices and sitting on hold for 10 minutes. Next, I wish to compliment Krystal on the way she handled the call. She was courteous, listened to my problem, and was apologetic on behalf of the company. This was a refreshing change from my other customer service encounters of recent! Krystal not only handled my problem (missing nozzle tips), she also offered to email me information she had compiled on replacing the tips, based on her other customer experiences. My customer service experience thankfully exceeded all expectations!
Ed Manger, Whippany, New Jersey
This fertilizer spreader is the best!
I have a steep back yard and trying to use the drop or broadcast spreaders that are mounted on 2 wheels was difficult to spread fertilizer evenly, not to mention keeping the wheels from binding up. The hand held spreaders caused my hand to cramp and required frequent refilling. I just purchased this spreader and used it for the first time and Wow, it worked incredibly. I should have purchased one of these years ago. Will never go back to the traditional spreaders. The Solo 421 spreader was very comfortably strapped to the front of me. The back strap is easy to put on. The crank arm is very smooth and since the gear mechanism is not in contact with the material you are spreading, it doesn't gum up or plug the gear mechanism. It even has a place to keep the gears lubricated for long term ease of use and proper maintenance. The Solo 421 can also be used to spread ice melt, grass seed and other applications. It is quiet and light weight. The top lid is somewhat see through so you you see how much you are spreading and how much is left and it seals the container nicely so you don't smell what you are applying. It is very easy to adjust the flow rate and the width of fertilizer dispersion. I would highly recommend this chest mount spreader to anyone!
Don Miller, North Ogden, UT
I am very grateful for the quick, effective response.
I was in need of rebuilding the piston pump on my backpack sprayer so I purchased a rebuild kit and then accessed the instructions at the Solo website. I discovered that I was not able to use the included photos because they were too small for me to distinguish details. I emailed customer support and they responded with an attachment of the service manual which contained larger photos. They proved quite functional. I am very grateful for the quick, effective response.
Kelly, Roseburg, OR 97471
I am now back to having, once again, the best hand held sprayer I could ask for.
I purchased my first Solo sprayer about twenty years ago and found it to be the best hand held sprayer I ever had. It finally wore out and I replaced it with the same model, although that replacement did not seem to perform well for me. I contacted Solo about the problem and after several attempts to correct the issue Solo, without hesitation, sent me a new sprayer that has performed flawlessly. I am now back to having, once again, the best hand held sprayer I could ask for.
My contact with Solo was primarily with Thornton Cutchin, and he could not have been more helpful. A good representative of the company in my opinion.
THAT'S real customer service that merits KUDOS
Was having problems with the nozzle on my 475-101 backpack sprayer; Solo sent me a replacement nozzle assembly at no cost to me, no questions asked; now THAT'S real customer service that merits KUDOS.
John K., East Granby, Connecticut