I've always been in awe of German engineering
After over a decade of reliable service my recoil starter on my Solo leaf blower locked up. After searching Google for parts I took the starter to the Solo distribution center. The technician disappeared with my blower for about 20 minutes and returned with a filter and gasket I requested and my starter in perfect condition. I've always been in awe of German engineering and now I'm blown away (no pun intended) by their customer service.
Bob, Smithfield, Va
It was truly a pleasure contacting your company
It was truly a pleasure contacting your company yesterday in regards to a part that I needed for my solo sprayer. When my call was answered by a very cheery woman by the name of Krystal, she knew exactly which part I was looking for and provided me with a link to YouTube on how to install the new part. I just wish all my contacts with different suppliers were as pleasurable as this one with your company and Krystal.
Sincerely Leonard Muzsek
I am really happy with the response I received.
I am really happy with the response I received. Being a handyman I need my tools to be performing properly and Solo made sure that I had minimal downtime with my problem with the pump. I received my replacement part sooner than I thought I would. I am very happy and appreciative that I am able to use my pump again and continue with my job.
Thank you and...
John Morea, Palm Beach Gardens , FL
Your customer service did a great job solving the problem I had
Your customer service did a great job solving the problem I had with my leaking solo backpack sprayer. I sent email Thursday I think, got the part today, installed it and it solved my problem. I have spent the last 3 hours using it with no problem. Thanks very much. I love your Solo sprayers; this is the second one I’ve owned.
Ralph Hester, Wilson, NC