THAT'S real customer service that merits KUDOS
Was having problems with the nozzle on my 475-101 backpack sprayer; Solo sent me a replacement nozzle assembly at no cost to me, no questions asked; now THAT'S real customer service that merits KUDOS.
John K., East Granby, Connecticut
I’m a Solo customer for life.
I just wanted to take a minute to provide kudos to your product and company. I recently had a diaphragm leak on my backpack sprayer (as a result of leaving chemicals in the tank for months). When I contacted customer service (Thornton Cutchin), he was quick to provide me with the replacement parts (free of cost I might add). Your customer service is awesome. I’m a Solo customer for life. Keep up the great work.
Paul, Vienna, VA
Krystal's service is a win-win for the Corporation as well as the consumer.
If Krystal Insley’s suggestions and support are any indication of how pleased I will be with my new 425-101 Backpack Sprayer, then I’m going to be very pleased indeed. She answered every one of my questions, sent me additional email explanations, and sought out an answer to a question she had not ever been asked. She did all this with enthusiasm and with my interest in mind. Her service is a win-win for the Corporation as well as the consumer. Thank you, Krystal, for your outstanding customer service.
Meaghan’s demeanor and personal attention needed recognition
Taking the time to express one’s delight to be treated like a respected customer is far and few between but Meaghan’s demeanor and personal attention needed recognition. The world as a whole is moving so fast that when you receive the attention and respect Meaghan showed, you must take a moment and express your thoughts.
Michael Douglas, Arcadia, Florida
An amazing job!
I wanted to give you some positive feedback on my recent replacement part order.
Solo makes the best pump sprayer out there…..except for the old pump handle design that I have put up with for years. The handle simply doesn’t stay locked in place, and the tank ends up dropping to the ground while you’re still holding the handle. I discovered the newer sprayers had a locking pin design, so I placed an online order for a new Solo 456 pump assembly (to hopefully end my frustration), with the following note:
On the new pump assembly, I only want the new design that secures the handle with the 2 pins integrated into the pump piston handle. If this pump assembly is the old, lousy design...I don't want it and don't ship it. The new design is far better.
The next day I get an email, and a phone call…with pictures of the complete pump…from Krystal Insley with your customer service department. She wanted to make sure what the company was about to ship me, is what I was looking for. It was Perfect! I was blown away with her follow-up on a $16.45 replacement part. Not $16,000 or $1,600. $16 Bucks. I thought her willingness to actually go take pictures, and then call me to confirm, was over the top. An amazing job.
You can hear the edge in my original order tone that reflected my frustration with your product. Krystal completely changed my view of the Solo company and how it responds. If she ever moves to Archbold, OH we’ll give her a job in our customer service area! She’s great!
Archbold, OH 43502