Meaghan’s demeanor and personal attention needed recognition

Taking the time to express one’s delight to be treated like a respected customer is far and few between but Meaghan’s demeanor and personal attention needed recognition. The world as a whole is moving so fast that when you receive the attention and respect Meaghan showed, you must take a moment and express your thoughts.
Michael Douglas, Arcadia, Florida

An amazing job!

I wanted to give you some positive feedback on my recent replacement part order.

Solo makes the best pump sprayer out there…..except for the old pump handle design that I have put up with for years. The handle simply doesn’t stay locked in place, and the tank ends up dropping to the ground while you’re still holding the handle. I discovered the newer sprayers had a locking pin design, so I placed an online order for a new Solo 456 pump assembly (to hopefully end my frustration), with the following note:

On the new pump assembly, I only want the new design that secures the handle with the 2 pins integrated into the pump piston handle. If this pump assembly is the old, lousy design...I don't want it and don't ship it. The new design is far better.

The next day I get an email, and a phone call…with pictures of the complete pump…from Krystal Insley with your customer service department. She wanted to make sure what the company was about to ship me, is what I was looking for. It was Perfect! I was blown away with her follow-up on a $16.45 replacement part. Not $16,000 or $1,600. $16 Bucks. I thought her willingness to actually go take pictures, and then call me to confirm, was over the top. An amazing job.

You can hear the edge in my original order tone that reflected my frustration with your product. Krystal completely changed my view of the Solo company and how it responds. If she ever moves to Archbold, OH we’ll give her a job in our customer service area! She’s great!

Thanks, Bill
Archbold, OH 43502

What a great way to start the day!!

Just a quick note from Garwin, Iowa 50632.... What a great way to start the day!! Krystal Insley did an outstanding job with helping me with the parts needed to refurbish our Solo sprayer. Customer service like this NEEDS to be recognized and commended. Thank you for the proof that there is still great service in the U.S.A.

Henry, Garwin, Iowa 50632

Rest assured your company will be my sprayer source forever.

I had a question about a sprayer nozzle. I received a prompt, courteous reply from Thornton. He sent me a link to a you tube explanation of my problem. And I apologized to him for being so dense. We have texted back and forth a couple of times. He is a definite asset to Solo. Rest assured your company will be my sprayer source forever.
Thank you all
Howard Orr, Holly Ridge, NC

SERVICE

I used capital letters because of the high level of service I have received.
Excellent response time and content.

Z Jarvis, Lexington, Va