I am really happy with the response I received.
I am really happy with the response I received. Being a handyman I need my tools to be performing properly and Solo made sure that I had minimal downtime with my problem with the pump. I received my replacement part sooner than I thought I would. I am very happy and appreciative that I am able to use my pump again and continue with my job.
Thank you and...
John Morea, Palm Beach Gardens , FL
Your customer service did a great job solving the problem I had
Your customer service did a great job solving the problem I had with my leaking solo backpack sprayer. I sent email Thursday I think, got the part today, installed it and it solved my problem. I have spent the last 3 hours using it with no problem. Thanks very much. I love your Solo sprayers; this is the second one I’ve owned.
Ralph Hester, Wilson, NC
It was a pleasant experience
I received the part yesterday. I appreciate your help. It was a pleasant experience dealing with a person even when doing it by email. I ordered some accessories through your website. They arrived today. I have a very specific application for my sprayer and having the proper parts available is a service you don't get with imported products. Thanks again,
SOLO made the process simple and hopefully has positioned me for a few more years of effective use of this landscape maintenanc
I have a SOLO 417 backpack sprayer which stopped working; probably 3 - 4 years old.
Searching SOLO's website, I found a couple of reasonably close service providers, however, upon inquiry none would work on your electrically operated equipment.
I reached out to SOLO via its website and connected with Thornton, who assisted me in arranging for the return of my sprayer to SOLO, diagnosed the problem, and replaced the "dead" electrical motor to me under warranty and at no charge.
It is encouraging to me that your firm undertook to service this +$200 sprayer, as one might view this as a "throw away" item and just replace it, vs. seeking repair and continued utilization.
SOLO made the process simple and hopefully has positioned me for a few more years of effective use of this landscape maintenance tool.
At SOLO "They Get It".
Every now and then you stubble across a product and or company that has it figured out. At SOLO "They Get It". My experience with SOLO actually started several years ago. I had the opportunity to spend several hours with both production and management personnel at the local SOLO manufacturing facility. Needless to say as a home owner and do it yourselfer I took the opportunity to express my frustration with many of the pump garden sprayers I owned over the years. I explained that I had owned numerous brands both metal and plastic and regardless of how much they cost they all seemed to fail within a short period of time. Many perform poorly from the start. I asked why can't you buy a sprayer that works? A SOLO representative educated me on their history producing sprayers and suggested "Try a SOLO." Within a short time I again was in need of a replacement sprayer and decided to take his advise. I purchased a 457 3 gallon sprayer and as promised it worked perfectly out of the box. It has continued to work flawlessly for 2+ seasons spraying an assortment of liquids. Approximately one year after purchasing the 457 a friend brought up his need for a dependable sprayer. I shared the advise given to me now some year or so earlier. He purchased a SOLO and his frustration with pump sprayers are over.
Fast forward to 2019. I was in the area of the SOLO plant and had a few questions regarding the smaller pump sprayers. I decided what the heck why not stop in and see if someone there will speak with me. This is a factory, not a retail store. I walked in the main entrance and explained to the lady at the desk that I had a question regarding sprayers and wondered if there was someone I could speak with. She was quick to offer assistance and within seconds had someone coming to the front desk. I was greeted by a very knowledgeable very pleasant employee. He was eager to listen to my questions and took personal interest in my needs. He took ownership of the issue and made it a point to find the answer and resolve my question. They aren't set up for walk in customers yet they stopped what they were doing and the gentleman who came from the back I'm sure has other responsibilities. This is what I base my "They Get it" statement. Not only do they make the best sprayers but their employees take pride in what they do and it shows.
Sincerely, Jim Forbes, Suffolk Virginia