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Testimonials

SOLO Customer
Verified purchase
10/04/2021

Thank you for the 5-star customer service.

Cheers to Krystal for patiently listening to my issue with my sprayer and helping me resolve the concern! Within a couple minutes of my initial phone call we were able to determine which model I had, what the issue was, and what the solution will be. My replacement part is on the way and I am a happy customer! Thank you for the 5-star customer service.

Brooks Wharton
Charleston, SC

Satisfaction
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SOLO Customer
Verified purchase
06/10/2021

It is refreshing to have such prompt and good customer service.

I am writing to let you know about the good customer service that I received from Solo USA. I call your customer service number because I needed help with model identification and a rebuild kit for an older Solo backpack pump sprayer. Not only did someone answer the phone, immediately understood my request and transferred me to Krystal Diggs who help me identify my model (475) and proper rebuild kit number as well as sent me technical information to help me do the rebuild.

It is refreshing to have such prompt and good customer service.

Thank you Krystal! Very good customer service!

Tim Good
Good Management Services
Sparta, NJ 07871

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SOLO Customer
Verified purchase
05/12/2021

Krystal Diggs is Exemplary!

I had the privilege of working with Mrs. Diggs to resolve an urgent matter. Mrs. Diggs was kind, personable, professional, highly knowledgeable and she successfully resolved our schoolś urgent problem with our 453 Sprayer.
I sincerely hope that your company will officially acknowledge Mrs. Diggs´ exemplary service and extend to her our heartfelt thanks and accolades.

Patricia
Roselle, NJ 07203

Satisfaction
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SOLO Customer
Verified purchase
04/20/2021

We are grateful for the integrity with which this was handled

Dear Solo Representatives,

I would like to take a moment to say an extra word of thanks to your company and, in particular, Krystal Diggs of your service staff. We had a strange occurrence with our (beloved) 417 and Krystal was responsive, knowledgeable and friendly throughout. She followed up very promptly and we are on our way to a repair as I write this. We really like the 417 unit and are pleased with how Solo and its people stand behind the product. We are grateful for the integrity with which this was handled and will be happy to continue to recommend Solo to our fellow farmers.

Karen Trubitt
North Bennington, Vermont

Satisfaction
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SOLO Customer
Verified purchase
03/31/2021

Outstanding customer service will keep me and other customers returning to Solo products

Krystal was a great help getting me a replacement O-ring and control valve for my new backpack sprayer. When we discovered that I requested the wrong O-ring, she went the extra mile and sent the correct part that day. No charge for the item or for the cost of mailing. Outstanding customer service will keep me and other customers returning to Solo products.

Don
Richmond, Va.

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