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Testimonials

SOLO Customer
Verified purchase
03/22/2019

I recommend buying Solo as their customer service is there to help if needed.

I bought a Solo backpack sprayer and was very baffled about what some of the parts were and what to do with them. I called Solo and was connected with Krystal. She knew exactly what those parts were, sent me pictures, explanations, and walked me through the process of using them on the nozzle. She enlisted the help of Meaghan and thanks to them I feel comfortable that my sprayer is put together properly. Krystal even followed through with a call to make sure my issues were resolved.
I can’t wait until the wind and rain stop so I can spray the weeds in my yard.
Great customer service! I recommend buying Solo as their customer service is there to help if needed. I think that means a lot.
Susan H

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
03/18/2019

It IS a good morning because of the wonderful customer service I just received from Solo.

It IS a good morning because of the wonderful customer service I just received from Solo. The lady that answered the phone was very pleasant and she directed me to Daisey Taylor. Oh my stars, what a great person you have in customer service, she made me smile and laugh and yes even on a Monday morning. She found the product I needed, answered some additional questions, got my order placed for me. Daisey is so kind, friendly and very efficient at her job. When I need a "pick me up" I think I'll just call Solo and ask to talk to Daisey.
I hope all of you have a wonderful Monday as Daisey has already made for me. Thank you and God bless all of you at Solo and your families.

Eden Kay Gilbreath, Peru, Indiana

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
03/18/2019

I just wanted to let you know how helpful your customer service representative Daisey was.

I just wanted to let you know how helpful your customer service representative Daisey was. I spent my working life in customer service and appreciate being treated with respect .She was very informative and helped me solve my problem. I love your product and will continue to look for the solo product.
Thank you, Dee Bouvier, St Augustine, FL

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
03/15/2019

Krystal Insley was very helpful with my Solo parts problem.

Krystal Insley was very helpful with my Solo parts problem. She gave me her e-mail address so I could forward her a photo of what I needed. She explained to me the reason I couldn’t find my model # on the web site was because the model # had changed. And she gave me that new model # for future reference. She then took a moment to see if I should buy just the part or a kit. The kit as it turned out. Thank you Krystal!
If all your technical support folks are like Krystal you guys could sure teach AT&T a thing to two…
Lindsay Cashion, Nashville, TN

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
03/15/2019

It was a wonderful experience.

I recently ordered from your company through the customer service department employee Krystal Insley and it was a wonderful experience. She was extremely helpful and gave me her full effort through a potentially confusing and frustrating ordering process. She helped me to understand your product and how to best maintain them as well as a better understanding of your company. We have used these products for years and are now needing to repair/replace items and I am glad I was able to call and get all the information I needed especially since the products we use are outdated and obsolete whereas on my own I would have ordered the wrong kits. Overall this was a pleasant experience and we will be repeating customers.
Ian LaMar, Monticello, Utah

Satisfaction
Customer Support
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