THANK YOU for your EXCEPTIONAL customer service far above and beyond the norm!!!
Their compassion and caring is so far superior! If anyone is deciding just which sprayer to buy, SOLO is the way to go bar none.
Their customer service can not be beaten. The Solo Team is very caring, and an amazing team.
Also, I learned that Solo is a very small family owned company. So, for everyone who wants to support small family owned businesses, here’s one more reason to “Go Solo USA”
Take care, Pam D
Please pass on a big Thanks! from me.
I just got off the phone with Krystal, after she assisted me in finding some replacement tubes for my Solo 467 backpack blower. I've spent many hours trying to find some, and finally found your website and phone number.
Krystal was very kind and even did a manual stock-check to verify that both parts were indeed in the warehouse and ready to ship.
Please pass on a big Thanks! from me. Krystal is wonderful.
Jim C., Farmington, UT
They were most friendly, helpful and very supportive
Solo's customer service department promptly answered my call. They were most friendly, helpful and very supportive regarding a concern I had with one of their products. In a world of indifference it's nice to know that there are still corporations out there who still care about the consumer and still stand on quality and integrity.
Great product and even greater customer service!
My first order with Solo was 22 years ago. Recently, I was using my 457 sprayer and dropped it and the handle broke. Hurricane Dorian was heading directly towards us and I wanted to be prepared should I need my sprayer after the storm. Krystal Insley was able to send me the replacement parts, which were received within a few days. Hours and hours passed and the storm never came ashore but my sprayer is perfect, just like it was the first day I purchased it all those years ago. I will be using my Solo Sprayer in the coming days for sure. I have purchased other items over the years from Solo and even made a few more purchases after the storm passed. This is due to a great product and even greater customer service! Now that Hurricane left us and is heading in your direction please be prepared and be safe.
Andrew M., Delray Beach, Fl
My customer service experience thankfully exceeded all expectations!
This morning, August 30, I had reason to call your customer support line at approximately 9:30am EST. I spoke to a Ms. Krystal Insley. First, I’d like to compliment Solo for connecting me to a human being without first having to make a dozen menu choices and sitting on hold for 10 minutes. Next, I wish to compliment Krystal on the way she handled the call. She was courteous, listened to my problem, and was apologetic on behalf of the company. This was a refreshing change from my other customer service encounters of recent! Krystal not only handled my problem (missing nozzle tips), she also offered to email me information she had compiled on replacing the tips, based on her other customer experiences. My customer service experience thankfully exceeded all expectations!
Ed Manger, Whippany, New Jersey