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Outstanding customer service will keep me and other customers returning to Solo products
Krystal was a great help getting me a replacement O-ring and control valve for my new backpack sprayer. When we discovered that I requested the wrong O-ring, she went the extra mile and sent the correct part that day. No charge for the item or for the cost of mailing. Outstanding customer service will keep me and other customers returning to Solo products.
I will definitely use Solo in the future based on this experience
I had the pleasure of speaking with Tierra Howard today. Tierra was very knowledgeable, easy to understand and took care of my issue promptly and with great feedback. I will definitely use Solo in the future based on this experience.
Loran from Clovis, NM.
You, guys, at Solo give the best customer service I’ve ever had!
A few weeks ago I called and was able to speak with a technical guy who told me I needed a certain part which was mailed to me without charge. And two days ago I called again and spoke with Krystal who connected me to another tech guy with whom I spoke without a wait time. Then I called back and ordered another part from Krystal and she mailed two for good measure (they’re $.50/each) again without charge. The customer service is excellent - no wait times, always talk with a kind and professional human being in no time and even talk with technical experts, as well, with no wait time. Then to top things off, I’m mailed parts for free. Quite a team you have there - reward them well.
Happy Holidays to you all!
Martie, Solana Beach, CA 92075
You were great to work with
It is rare for to receive such great customer service in the current corporate climate. I want you to know that I have a great respect for you and Solo for standing behind their products. I bought my original sprayer on the recommendation of some friends who owned one, and I have also recommended them to my friends. Now I have more reason to do so.
You were great to work with, thank you again,
Tarpon Springs, FL
Krystal went out of her way to solve the issue
I would like to share my recent experience with Solo Corporation. I own a few Solo products and I always appreciated the quality of the products and in fact that they are MADE IN USA. I called customer service a few weeks ago in regard to an issue with a sprayer and I was very impressed to hear a friendly voice to answer the phone call and to connect me with the customer service representative Krystal Insley.
I think Krystal went out of her way to solve the issue and sent me the part with all details and tracking numbers. She is very detail-minded and follow-through until the issue is resolved.
BTW, the music that was playing while I was on hold for a few minutes to talk to Krystal is a great 70s rock and in my case makes it more fun to wait than listening to elevator music.
Thank you for all your help and service