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Testimonials

SOLO Customer
Verified purchase
04/14/2022

I would give him 10 stars for his service.

I wanted to give a review of the service I recently received from Solo Technical Support. I had questions about a repair kit for a model 425 sprayer and was assisted by Mr. Thornton Cutchin. He was the friendliest, most knowledgeable customer support I've encountered lately. I would give him 10 stars for his service. Ever time I've contacted Solo in the past the service was always excellent.

Satisfied Customer
North Carolina

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
02/15/2022

All she wanted to do was help me.

I’m writing you regarding Tierra Howard. I called in for information and service and spoke with her. I have called companies, service centers and the like my whole life. To be very honest - few, if any, have given me the service, professionalism, caring, kindness and general good feeling; all she wanted to do was help me.

I spent my years teaching Elem. School and do not have much background in business. But, I do know service because I am on the receiving end of it. Tierra stands alone and if there is some computer model to show how interactions with clients bring up the percentage of clients returning to purchase merchandise from your company, I am absolutely sure Tierra will be, if not the best, but very close to it.

Thank you and...
Regards

Richard Levine
Escondido, CA

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
10/04/2021

Thank you for the 5-star customer service.

Cheers to Krystal for patiently listening to my issue with my sprayer and helping me resolve the concern! Within a couple minutes of my initial phone call we were able to determine which model I had, what the issue was, and what the solution will be. My replacement part is on the way and I am a happy customer! Thank you for the 5-star customer service.

Brooks Wharton
Charleston, SC

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
06/10/2021

It is refreshing to have such prompt and good customer service.

I am writing to let you know about the good customer service that I received from Solo USA. I call your customer service number because I needed help with model identification and a rebuild kit for an older Solo backpack pump sprayer. Not only did someone answer the phone, immediately understood my request and transferred me to Krystal Diggs who help me identify my model (475) and proper rebuild kit number as well as sent me technical information to help me do the rebuild.

It is refreshing to have such prompt and good customer service.

Thank you Krystal! Very good customer service!

Tim Good
Good Management Services
Sparta, NJ 07871

Satisfaction
Customer Support
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SOLO Customer
Verified purchase
03/31/2021

Outstanding customer service will keep me and other customers returning to Solo products

Krystal was a great help getting me a replacement O-ring and control valve for my new backpack sprayer. When we discovered that I requested the wrong O-ring, she went the extra mile and sent the correct part that day. No charge for the item or for the cost of mailing. Outstanding customer service will keep me and other customers returning to Solo products.

Don
Richmond, Va.

Satisfaction
Customer Support
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