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Krystal went out of her way to solve the issue
I would like to share my recent experience with Solo Corporation. I own a few Solo products and I always appreciated the quality of the products and in fact that they are MADE IN USA. I called customer service a few weeks ago in regard to an issue with a sprayer and I was very impressed to hear a friendly voice to answer the phone call and to connect me with the customer service representative Krystal Insley.
I think Krystal went out of her way to solve the issue and sent me the part with all details and tracking numbers. She is very detail-minded and follow-through until the issue is resolved.
BTW, the music that was playing while I was on hold for a few minutes to talk to Krystal is a great 70s rock and in my case makes it more fun to wait than listening to elevator music.
Thank you for all your help and service
Krystal was so patient and understanding
I was extremely stressed out as I discovered I couldn’t use my powdered substance in a lithium backpack. I was advised to get the pump spray backpack. I ended up calling Solo and getting Krystal on the phone. She was so patient and understanding. I had to take a work call during our phone call and she was extremely patient with me. I was lucky to have had someone so knowledgeable, informative, and encouraging on the phone. I ended up buying two more than I initially wanted. A total of 6 backpack sprayers. She was extremely attentive and followed up. I hope all of your other employees are like her because I would enjoy doing more business with you.
Thank you and best wishes,
Walid S., Long Island, NY
It is a real pleasure
Krystal Insley in your service department has been knowledgeable, helpful and friendly in her followup for parts that I ordered for my spreader. It is a real pleasure to deal with people that make it a point to go the extra mile to make certain a customer is completely satisfied. In todays business environment it difficult to find an individual who makes my problem their problem. Thank you for all the help, Krystal.
Daniel, Kingsley, MI
THANK YOU for your EXCEPTIONAL customer service far above and beyond the norm!!!
Their compassion and caring is so far superior! If anyone is deciding just which sprayer to buy, SOLO is the way to go bar none.
Their customer service can not be beaten. The Solo Team is very caring, and an amazing team.
Also, I learned that Solo is a very small family owned company. So, for everyone who wants to support small family owned businesses, here’s one more reason to “Go Solo USA”
Take care, Pam D
Please pass on a big Thanks! from me.
I just got off the phone with Krystal, after she assisted me in finding some replacement tubes for my Solo 467 backpack blower. I've spent many hours trying to find some, and finally found your website and phone number.
Krystal was very kind and even did a manual stock-check to verify that both parts were indeed in the warehouse and ready to ship.
Please pass on a big Thanks! from me. Krystal is wonderful.
Jim C., Farmington, UT