I am very grateful for the quick, effective response.
I was in need of rebuilding the piston pump on my backpack sprayer so I purchased a rebuild kit and then accessed the instructions at the Solo website. I discovered that I was not able to use the included photos because they were too small for me to distinguish details. I emailed customer support and they responded with an attachment of the service manual which contained larger photos. They proved quite functional. I am very grateful for the quick, effective response.
Kelly, Roseburg, OR 97471
I am now back to having, once again, the best hand held sprayer I could ask for.
I purchased my first Solo sprayer about twenty years ago and found it to be the best hand held sprayer I ever had. It finally wore out and I replaced it with the same model, although that replacement did not seem to perform well for me. I contacted Solo about the problem and after several attempts to correct the issue Solo, without hesitation, sent me a new sprayer that has performed flawlessly. I am now back to having, once again, the best hand held sprayer I could ask for.
My contact with Solo was primarily with Thornton Cutchin, and he could not have been more helpful. A good representative of the company in my opinion.
THAT'S real customer service that merits KUDOS
Was having problems with the nozzle on my 475-101 backpack sprayer; Solo sent me a replacement nozzle assembly at no cost to me, no questions asked; now THAT'S real customer service that merits KUDOS.
John K., East Granby, Connecticut
I’m a Solo customer for life.
I just wanted to take a minute to provide kudos to your product and company. I recently had a diaphragm leak on my backpack sprayer (as a result of leaving chemicals in the tank for months). When I contacted customer service (Thornton Cutchin), he was quick to provide me with the replacement parts (free of cost I might add). Your customer service is awesome. I’m a Solo customer for life. Keep up the great work.
Paul, Vienna, VA
Krystal's service is a win-win for the Corporation as well as the consumer.
If Krystal Insley’s suggestions and support are any indication of how pleased I will be with my new 425-101 Backpack Sprayer, then I’m going to be very pleased indeed. She answered every one of my questions, sent me additional email explanations, and sought out an answer to a question she had not ever been asked. She did all this with enthusiasm and with my interest in mind. Her service is a win-win for the Corporation as well as the consumer. Thank you, Krystal, for your outstanding customer service.