Please pass on a big Thanks! from me.
I just got off the phone with Krystal, after she assisted me in finding some replacement tubes for my Solo 467 backpack blower. I've spent many hours trying to find some, and finally found your website and phone number.
Krystal was very kind and even did a manual stock-check to verify that both parts were indeed in the warehouse and ready to ship.
Please pass on a big Thanks! from me. Krystal is wonderful.
Jim C., Farmington, UT
They were most friendly, helpful and very supportive
Solo's customer service department promptly answered my call. They were most friendly, helpful and very supportive regarding a concern I had with one of their products. In a world of indifference it's nice to know that there are still corporations out there who still care about the consumer and still stand on quality and integrity.
Great product and even greater customer service!
My first order with Solo was 22 years ago. Recently, I was using my 457 sprayer and dropped it and the handle broke. Hurricane Dorian was heading directly towards us and I wanted to be prepared should I need my sprayer after the storm. Krystal Insley was able to send me the replacement parts, which were received within a few days. Hours and hours passed and the storm never came ashore but my sprayer is perfect, just like it was the first day I purchased it all those years ago. I will be using my Solo Sprayer in the coming days for sure. I have purchased other items over the years from Solo and even made a few more purchases after the storm passed. This is due to a great product and even greater customer service! Now that Hurricane left us and is heading in your direction please be prepared and be safe.
Andrew M., Delray Beach, Fl
My customer service experience thankfully exceeded all expectations!
This morning, August 30, I had reason to call your customer support line at approximately 9:30am EST. I spoke to a Ms. Krystal Insley. First, I’d like to compliment Solo for connecting me to a human being without first having to make a dozen menu choices and sitting on hold for 10 minutes. Next, I wish to compliment Krystal on the way she handled the call. She was courteous, listened to my problem, and was apologetic on behalf of the company. This was a refreshing change from my other customer service encounters of recent! Krystal not only handled my problem (missing nozzle tips), she also offered to email me information she had compiled on replacing the tips, based on her other customer experiences. My customer service experience thankfully exceeded all expectations!
Ed Manger, Whippany, New Jersey
This fertilizer spreader is the best!
I have a steep back yard and trying to use the drop or broadcast spreaders that are mounted on 2 wheels was difficult to spread fertilizer evenly, not to mention keeping the wheels from binding up. The hand held spreaders caused my hand to cramp and required frequent refilling. I just purchased this spreader and used it for the first time and Wow, it worked incredibly. I should have purchased one of these years ago. Will never go back to the traditional spreaders. The Solo 421 spreader was very comfortably strapped to the front of me. The back strap is easy to put on. The crank arm is very smooth and since the gear mechanism is not in contact with the material you are spreading, it doesn't gum up or plug the gear mechanism. It even has a place to keep the gears lubricated for long term ease of use and proper maintenance. The Solo 421 can also be used to spread ice melt, grass seed and other applications. It is quiet and light weight. The top lid is somewhat see through so you you see how much you are spreading and how much is left and it seals the container nicely so you don't smell what you are applying. It is very easy to adjust the flow rate and the width of fertilizer dispersion. I would highly recommend this chest mount spreader to anyone!
Don Miller, North Ogden, UT