No man is an island in customer service. Teamwork is the backbone of customer service, and the employees on Solo's order desk adhere to that philosophy. Here is an example of how teamwork within a customer service desk translates to a positive experience for the customer: ...

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Historic flooding in the Midwest means that many people will return home to flood damage. Damage from the Midwest flooding is expected to cost over a billion dollars. Flood damage is not only a financial burden but an emotional one. The entire process of assessing flood damage, processing insurance claims, and cleaning up is overwhelming....

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People are at the core of customer service. Unfortunately, customer service can be frustrating for both businesses and customers. Mistakes happen. What's important is how your business handles them. At Solo, our philosophy is to help customers in any way possible....

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Previously, we talked about how a backpack mist blower is a useful tool to incorporate into a pest control plan because of its ability to cover large areas quickly. Because pest control is expensive, professionals need to consider both price and quality. ...

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Imagine your city invaded by mosquitoes. Without mosquito control plans, your city might turn into a mosquito-infested nightmare. Last time, we discussed what an individual could do to target mosquitoes, now we will shift the focus back to government and pest control professionals. ...

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